Patients Rights

 

Our Doctors are extremely busy and will make every effort to deal with any emergency calls about medication or an urgent matter. 

If you have a problem or suggestion, we would like to hear about it.

 

Please feel free to talk to your Doctor or Practice Manager. It is the Practice Policy to request thesecomplaints/suggestions/concerns in writing. We take your concerns, suggestions and complaints seriously.

 

However if you wish to take the matter further and feel that you need to discuss the matter outside the surgery, there are several options available including contacting:

 

The Medical Registration Board, AMA, or Healthcare Complaints Commission

 

Their address as follows:

Health Quality and Complaints Commission

GPO Box 3089Brisbane QLD Telephone: (07) 3120 5999